In the Media

Prof. Julie Shah speaks with Wall Street Journal reporter Lauren Weber about the implementation of automation in the work force. According to Shah, “when companies adopt automation successfully, they end up adding workers as they become more productive and fill more orders,” writes Weber. “And machines’ lack of flexibility has often resulted in what Shah calls ‘zero-sum automation,’ where gains in productivity are canceled out by the need for people to fix or reprogram robots and compensate for their drawbacks.”