In the Media

Graduate student Cathy Fang speaks with CBS News reporter Lindsey Reiser about her research studying the effects of AI chatbots on people’s emotional well-being. Fang explains that she and her colleagues found that how the chatbot interacts with the user is important, “but also how the user interacts with the chatbot is equally important. Both influence the user’s emotional and social well-being.” She adds: “Overall, we found that extended use is correlated with more negative outcomes.”