Psychology

MIT spinout, Cogito, uses “advanced voice analytics to scrutinize voice tons and speech patterns, not just during customer interactions but also within internal team communications,” reports Andre Shojaie for Forbes. “By providing real-time feedback to representatives, Cogito helps them adjust their emotional tone and empathy levels accordingly,” explains Shojaie. “This application significantly reduces stress and cultivates a supportive work environment by enhancing interpersonal interactions among team members.”

Prof. Sherry Turkle joins Manoush Zomorodi of NPR’s "Body Electric" to discuss her latest research on human relationships with AI chatbots, which she says can be beneficial but come with drawbacks since artificial relationships could set unrealistic expectations for real ones. "What AI can offer is a space away from the friction of companionship and friendship,” explains Turkle. “It offers the illusion of intimacy without the demands. And that is the particular challenge of this technology." 

Prof. Sherry Turkle speaks with New York Times reporter Carly Lewis about the psychological implications of receiving and sending voice memos as a method of communication. “Voice memos are essentially no risk,” says Turkle. “People are losing the capacity for empathetic conversations, which is how we connect with each other. We need to practice that. People are so worried about showing too much of themselves.”

Boston Globe reporter Kara Miller spotlights Prof. Basima Tewfik and her work studying imposter phenomenon. Tewfik has found that imposter phenomenon, “may make you better at interacting with other people, which, in turn, could make you more effective at your job — an outcome that has never before been identified," writes Miller. 

Prof. Josh McDermott co-authored a study that explores how music and podcasts can impact a person’s mood, reports Charlotte Hu for Popular Science. “There’s this big cultural shift in the way that we consume music and other audio that really happened over the last decade,” says McDermott. “It’s just changed the way that people live and probably has a lot of important effects.”

Forbes contributor Anuradha Varanasi spotlights a new study co-authored by MIT researchers that finds that in China, “masks might function as a ‘moral symbol’ and decrease the likelihood of an individual engaging in any form of deviant behavior.”
 

Prof. Pattie Maes, and graduate students Valdemar Danry, Joanne Leong and Pat Pataranutaporn speak with Forbes reporter Stephen Ibaraki about their work in the MIT Media Lab Fluid Interfaces research group. “Their highly interdisciplinary work covering decades of MIT Lab pioneering inventions integrates human computer interaction (HCI), sensor technologies, AI / machine learning, nano-tech, brain computer interfaces, design and HCI, psychology, neuroscience and much more,” writes Ibaraki.

Fast Company reporter Elizabeth Segran writes that a new study by MIT Prof. Jackson Lu finds that mask wearing is more prevalent in communities in the U.S. with higher levels of collectivism. “It’s important to understand how culture fundamentally shapes how people respond not only to this pandemic, but to future crises as well,” says Lu.

A new study co-authored by MIT Prof. Jackson Lu finds that a community’s level of collectivism influences whether someone is willing to wear a mask, reports Cara Murez for U.S. News & World Report. “The role of collectivism could be studied in other crises, such as wildfires or hurricanes,” notes Murez, adding that the researchers “felt it would be important to study whether the pandemic itself has affected the sense of collectivism or individualism.”

A new study by MIT researchers finds that political beliefs can help bring people together on social media networks, reports Brooke Crothers for Fox News. On both sides, users were roughly three times more likely to form social ties with strangers who identify with the same party, compared to "counter-partisans.”

Quartz reporter Nicolás Rivero highlights a study co-authored by Prof. David Rand that examines the effectiveness of labeling fake news on social media platforms. “I think most people working in this area agree that if you put a warning label on something, that will make people believe and share it less,” says Rand. “But most stuff doesn’t get labeled, so that’s a major practical limitation of this approach.”

A study co-authored by MIT researchers finds that asking social media users to evaluate the accuracy of news headlines can reduce the spread of Covid-19 misinformation.  “Asking users to rate content gets them to think about accuracy and generates useful input for the platforms,” explains Prof. David Rand.

In an article for The New York Times, Prof. David Rand examines what makes people susceptible to believing false or misleading information. Rand and his co-author write that their research “suggests that the solution to politically charged misinformation should involve devoting resources to the spread of accurate information and to training or encouraging people to think more critically.”

Cogito, a Media Lab spinout, is used by MetLife to “detect signs of distress and other emotions in a customer’s voice,” writes Tom Simonite for Wired. The program helps customer service representatives more consistently use an appropriate tone when handling often sensitive customer calls.

A study co-authored by MIT researchers suggests that touch can influence how people process social experiences, writes Marguerite Ward for CNBC. “Feeling a rough or uncomfortable texture, like that of a wool sweater, increases the chances that a person will view a social situation as difficult or awkward,” Ward explains.